GENERAL TERMS AND CONDITIONS
1. PARTIES AND AGREEMENT
Paf International p.l.c, a company incorporated in Malta with registration number C 94504, (hereinafter the "Operator") is part of the PAF Group and has its registered office at Quantum Place, Level 3, Triq Ix-Xatt Ta’ Xbiex, Gzira GZR 1052, Malta. The e-mail of the Operator is email@example.com.
The Operator provides a personalised gaming service for internet gaming (hereinafter the "Gaming Service") available to the public via the internet under licence (22Si63) issued by the Swedish Gambling Authority (Spelinspektionen).
The administration of the Gaming Service is located in the Åland Islands. Each game is received, accepted and executed in the Åland Islands.
A Gaming customer is a private person, over the age of 18, who is registered and accepted as a gaming customer of the Operator (hereinafter "Gaming Customer"). In order to use the Gaming Service it is required that the Gaming Customer has deposited funds intended for gaming expenses/bets into the Operator’s bank account.
This agreement regulates the relationship between the Operator and the Gaming Customer, when the Gaming Customer is using the Gaming Service (hereinafter the "Agreement"). Every time the Gaming Customer logs in to the Gaming Service using his/her login credentials, the Gaming Customer confirms the acceptance of the terms and conditions of this Agreement, and the Operator’s gaming rules.
The rights and obligations under this Agreement may not be assigned to a third party. For example, a Gaming Account may not be transferred from a Gaming Customer to a third party. Notwithstanding the foregoing, the Operator reserves the right to assign this Agreement to a company within its group of companies.
The Operator reserves the right to use subcontractors.
In the event of ambiguity between this Agreement and the Operator’s gaming rules, the following order of priority shall be complied with:
This Agreement has been drafted in Swedish and translated into other languages. In the event of ambiguity between the Swedish version and other language versions, the Swedish version has priority.
In this Agreement the term ‘Gaming Event’ shall mean any individual gaming event performed by the Gaming Customer in the Gaming Service.
2. REGISTRATION OF GAMING CUSTOMER
2.1 Registration Requirements
Any natural person over 18 years of age with a registered e-wallet or bank account in Sweden with which the Operator practices payment cooperation may be registered as the Operator’s Gaming Customer. Any natural person who is registered in the national self-exclusion register Spelpaus.se cannot register as a Gaming Customer with the Operator. A Gaming Customer who is resident or located outside Sweden is responsible for the validity of using the Gaming Service from the place where the customer is located.
Furthermore, the Gaming Customer warrants and represents that he/she:
is over 18 years of age;
is not restricted by limited legal capacity;
is not acting on behalf of another party;
is not a compulsive player;
is not depositing monies originating from criminal and/or other unauthorised activities into the Gaming Account; and
is not conducting criminal activities directly or indirectly in relation to the Operator’s Gaming Account.
The Gaming Customer warrants and represents that the information they have filled in the registration form is complete, correct and valid. The Gaming Customer must, in order to complete the registration, verify their identity by using BankID.
The Gaming Customer shall, at the request of the Operator, add to this information at any time during the customer relationship. The Gaming Customer undertakes to inform the Operator of any changes in their personal, contact or bank account information. The Operator shall be informed of any name, username and/or personal ID number changes in writing. Other information may be amended by the Gaming Customer in the Gaming Service.The Gaming Customer may not use a username or nickname on the Gaming Service that may be interpreted as insulting, offensive or provocative by others. The Operator has the right at any time to require that such a name is changed.
The Operator reserves the right to request the Gaming Customer to verify their identity, age or any other information given by them, for instance with copies of credit cards, photos, ID documents, and/or additional information for verifying identity upon Operator’s sole discretion, as well as the right to collect, update and verify information through a third party. The Operator reserves this right throughout the customer relationship. Refusal by the Gaming Customer to comply is seen as a breach of this Agreement.
The Operator reserves the right, at their own discretion, at all times to decline the started registration process or to invalidate the completed registration without any explanation whatsoever.
2.2 Registration and Processing of Personal Data
2.3 Sending Notices by E-mail, Text Message and on the Gaming Service
The Operator may send notices in relation to the customer relationship including messages relating to the Gaming Account and legal notifications to the e-mail address the Gaming Customer has last registered with the Operator, and/or using text messages (sms) to the mobile phone number that the Gaming Customer has last registered with the Operator. Notifications may also be provided on the Gaming Service.
2.5 Login Credentials
The Gaming Customer selects his/her own login credentials (hereinafter “Login Credentials”). The Login Credentials come into force once the Gaming Customer has accepted the Agreement and completed the registration.
The Gaming Customer agrees to store the Login Credentials in such a manner that third parties do not learn of them. Should the Gaming Customer suspect that a third party has learned of the Login Credentials, the Gaming Customer shall immediately inform the Operator thereof.
In the event of this, the Operator reserves the right to temporarily freeze the Gaming Account in order to take precautionary action. The Operator shall not be liable for any losses incurred from the fact that a third party has learned of the Login Credentials.
Should the Operator resolve to decline the registration, the Login Credentials shall be cancelled.
3. GAMING ACCOUNT
3.1 Use of the Gaming Account
The Operator shall open a personal Gaming Account for each registered Gaming Customer. The Gaming Account is intended for administration of the Gaming Customer’s gaming expenses/bets, for refunding and payment of winnings by the Operator as well as for charging potential service fees. The Gaming Account may only be used to participate in the Gaming Service. The Operator reserves the right to limit payments into the Gaming Account at any time for reasons of security etc.
The registered e-wallet, bank account or other payment method must belong to the Gaming Customer personally, and each specific e-wallet/bank account/payment method can only be registered at one Gaming Account.
The Gaming Customer may use the Gaming Account only on his/her own behalf, and payments into the account may only be made for the benefit of the customer. The Gaming Customer may not allow a third party access to the Gaming Services via the Gaming Customer’s Gaming Account under any circumstances. Gaming Customers are responsible for any activity in their Gaming Accounts. Gaming Accounts may only be used for individual use. In the event the Operator suspects that an unauthorised person has attempted to access the Gaming Customer’s Gaming Account, the Operator will notify the Gaming Customer by sending an e-mail.
The Operator reserves the right to charge the Gaming Customer if the gaming account is used or suspected to be used for any other purposes than gambling, for example, but not limited to, deposits followed by immediate withdrawal. Suspicious behaviour will be reported to relevant authorities.
The Gaming Customer may open only one (1) Gaming Account. The currency on the Gaming Account is Swedish kronor (SEK).
The Gaming Customer shall be liable for all expenses that the bank may possibly debit for the payments made regarding the Operator’s bank account in the bank or for the credit transfers made between the accounts of the Operator, other external transaction providers, and the Gaming Customer.
The Gaming Customer gives his/her consent to direct debiting of the Gaming Account and any transaction or service fees that occur as a result. If the transaction fee exceeds the funds existing on the gaming account, then the existing funds are not paid to the Gaming Customer.
3.3 Processing and Accounting of Customer Funds at the Operator
Funds deposited by the Gaming Customer are accountable funds. The Operator shall keep the customer funds separate from its own funds, and the customer funds shall be deposited in a bank account. The Gaming Customer gives their consent that the Operator stores the deposited funds in conjunction with the funds of other Gaming Customers. The distinction of the funds is made only in the Operator’s electronic Gaming Account bookkeeping.
3.4 Interest on Gaming Customer’s Funds
The Operator shall not pay any interest on funds deposited in the Operator’s bank account by the Gaming Customer. The Operator shall not pay any interest on funds entered into the Gaming Account.
3.5 Gaming Customer’s Right to Use the Funds in the Gaming Account
Funds in the Gaming Account may be used for gaming during the opening hours of the Gaming Service (see section 5), provided that the Gaming account has not been frozen, locked or closed. At the request of the Gaming Customer, the Operator shall transfer funds in the Gaming Customer’s Gaming Account, entirely or partly, deducting possible service fees, and with a reservation for possible other deductions, into the bank account, e-wallet or other payment method the Gaming Customer has last registered with the Operator. Bonus money that has not been bet in the Gaming Service will not be paid out.
Deposits and withdrawals from the Gaming Account may only be made to/from the Gaming Customer’s own bank account, e-wallet or other payment method belonging to the Gaming Customer as well as in accordance with the current applicable rules on deposits and withdrawals.
The Gaming Customer is not entitled to funds or any other remaining rights, benefits and/or winnings that have been obtained through cheating or other breaches of the gaming rules or the Terms and Conditions of this Agreement, criminal activities, manipulation of the gaming system, or by any other inappropriate means. The Operator reserves the right to limit the Gaming Customer’s access to the Gaming Service and/or the right to withhold any funds in the Gaming Account for a time period decided by the Operator if the Operator suspect or can prove that the Gaming Customer has broken the gaming rules and/or the Terms and Conditions of this Agreement, or for other reasons of security.
The Operator reserves the right to check and verify a Gaming Customer’s identity and title to a means of payment and entitlement to the funds before a transfer at any time.
As a result of such a check, the Operator has the right to withhold the funds in the Gaming Account and is not responsible or liable for any payment delays or other delays due to these checks. In case of suspicious behaviour, the check and verification may take up to six (6) months to complete. This time period may be affected by legislation or decisions by authorities. During the time it takes to complete the process, the requested funds shall be stored as frozen funds in the Gaming Customer’s Gaming Account.
3.6 No Pledging or Currency Speculation
Funds in the Gaming Account may not be pledged. The Gaming Account may not be used for currency speculation or to otherwise exploit changes in exchange rates.
3.7 Possibility for the Gaming Customer to Freeze the Game Categories
The Gaming Customer may freeze game categories themself for a specific time using a tool that allows the Gaming Customer to choose which game categories they would like to freeze and the time period the freeze will apply for.
3.8 The Gaming Customer’s Right to Lock their Gaming Account
The Gaming Customer may inform the Operator that they want their account to be locked. Locking an account means here that the Gaming Customer wants to be prohibited from using their Gaming Account, and that they are prohibited from opening a new Gaming Account. The Operator will lock a Gaming Account at the request of the Gaming Customer. The Operator will confirm to the Game Customer that the lock has been completed by e-mail.
Upon a Gaming Customer’s request to lock a Gaming Account, the Operator reserves the right to also lock any other Gaming Accounts that the Gaming Customer may have within the PAF Group.
A Gaming Account which is locked until further notice may only be opened at the earliest after twelve (12) months have passed.
3.9 Control Over Entries
The Operator shall not issue any gaming certificates or receipts regarding individual entries in the Gaming Account. The entries shall be accounted electronically in the Gaming Service. The Gaming Customer agrees to check that the entries in the Gaming Account are congruent with the actions taken by the Gaming Customer.
3.10 Complaints And Expiration
Complaints, for example regarding erroneous payment or unreceived winnings, shall be notified to the Operator within reasonable time but no later within three (3) months from the moment the deviation was or should have been detected. The Operator reserves the right to reject a complaint should the Operator not have received the complaint within the said time limit.
Complaints can be either submitted by mail, email, chat or by calling the customer service at +358 20 7910 600. However, the Operator recommends that complaints are submitted in writing in order to effectively handle any potential complaints from a Gaming Customer.
The Gaming Customer shall immediately inform the Operator after having detected a failure in the closing, freezing, locking, etc. of the Gaming Account, performed by the Operator or the Gaming Customer. In no event shall the Operator be liable for any bets the Gaming Customer has been able to place subsequent to the closing, freezing or locking of the account or limitation set by the Gaming Customer. The decision to become a customer and therefore the responsibility for using the Gaming Service is taken solely by the Gaming Customer.
3.11 External Networks
For example poker, betting and certain casino games are played on external networks supplied by subcontractors engaged by the Operator. These external networks are subject to additional Terms and Conditions besides those in this Agreement. Gaming Customers are advised to familiarise themselves with these Terms and Conditions before making use of such external networks.
A Gaming Customer is only entitled to one (1) bonus/welcome offer.
The Gaming Operator reserves the right to offer a specifically tailored bonus/welcome offer to a Gaming Customer or group of Gaming Customers.
The Gaming Customer undertakes at all times to follow the current rules and conditions for the bonus/welcome offer.
4.2 Misuse of the bonus/welcome offer
The Operator reserves the right to, but is not limited to, forfeit, cancel, revoke, deny, withdraw, block or exclude a bonus/welcome offer if it is discovered or there is reasonable suspicion that:
the bonus/welcome offer is being abused;
technical issues have arisen in connection with the bonus/welcome offer; or
the bonus/welcome offer cannot be executed.
In the event of misuse of bonus/welcome offer, including but not limited to, violation of the terms and conditions for bonus/welcome offer, free bets or any other offers, the Operator reserves the right to, in addition to the rights stated above, lock or terminate the Gaming Customer’s Gaming Account with immediate effect. The Operator is not obliged to notify the Gaming Customer prior to such actions.
5. LIMITATIONS REGARDING GAMING
The Gaming Customer undertakes to always follow the applicable gaming rules for all games that are provided by the Gaming Service in addition to the Terms and Conditions of this Agreement. Any breach of the gaming rules or the Terms and Conditions of this Agreement will automatically mean that the Gaming Event is declared void and the Gaming Customer will forfeit their entitlement to any winnings from any such void games. The Operator reserves the right to declare games void at any time during the customer relationship as a result of the Gaming Customer’s breach of the Terms and Conditions of this Agreement or of the rules.
If the Gaming Customer discovers a bug, or any other error in the system, he/she must immediately log out from the Gaming Service. The Gaming Customer may never profit from a bug or error in the Gaming system. The Gaming Customer shall immediately inform the Operator after having detected a bug, forbidden behaviour, or any other error on or in connection to the Gaming Service.
5.2 Invalid Games and Forbidden Behaviour
The Operator reserves the right to declare the Gaming Event of the Gaming Customer void, entirely or partly, should it become evident that, for example:
it has been offered, requested or accepted on the grounds of an error;
the Gaming Customer or third parties acting in cooperation with the Gaming Customer jointly intend to evade the Agreement;
the Gaming Customer is disqualified from participating in Gaming Events in which the Gaming Customer or other party acting in cooperation with the Gaming Customer may directly or indirectly influence the end result; and/or
the outcome of the Gaming Event has, directly or indirectly, been influenced through criminal activities.
The Gaming Customer must personally perform all actions in regards to the Gaming Account and all payments to the account shall be made solely for the benefit of the Gaming Customer. Third parties may not be given access to the Gaming Service through the Gaming Customer’s Gaming Account.
The following behaviour, amongst other things, is strictly forbidden in relation to the Gaming Service:
use or attempted use of external gaming assistance programs (EPA programs) including but not limited to program or non-program based databases and profiles, for instance websites and subscription services created with the purpose of giving the Gaming Customer an unfair advantage. By unfair advantage we mean a situation in which a Gaming Customer has access to or complies information on other Gaming Customers that the Gaming Customer has not observed during his/her own use of the Gaming Service;
use or attempted use of artificial intelligence or software that will play on behalf of the Gaming Customer or direct the Gaming Customer on how to play, e.g. so-called “robots”;
collusion or attempted collusion by exchanging information on hidden cards or other means, irrespective of the outcome of such an attempt. The Operator reserves the right, in addition to other measures, to prevent betting and/or ban the Gaming Customer from playing at a particular table or tournament including the right not to allow two or more Gaming Customers to play at the same table or in the same tournament together;
chip-dumping or attempted chip-dumping irrespective of the outcome of such an attempt;
any attempt to change, modify, break down, reverse engineer or in some other way attempt to ascertain how the program is built; and/or
any other fraudulent conduct or attempted fraudulent conduct according to the Operator, irrespective of the outcome of such an attempt, including but not limited to examples of illegal, dishonest or inappropriate behaviour during use of the Gaming Service. Measures include the above measures for other types of gaming manipulation or illegal payment, including but not limited to the use of stolen accounts or credit cards, illegal credit, repayment or money laundering.
The Operator reserves the right to take measures, either by itself or via a third party supplier, to discover and/or prevent collusion, use of prohibited EPA programs, robots, chip-dumping and any other fraudulent or improper behaviour.
The Gaming Customer or any person who intends to register with the Gaming Service is responsible at all times for ensuring the legality of using or registering for the Gaming Service in the country or region where the Gaming Customer is located.
5.3 Limited Areas
The Operator may not open Gaming Accounts or accept payments from persons located in certain countries for example the USA, Russia and Turkey.
5.4 Illegal Behaviour
The Operator has a zero tolerance policy for illegal behaviour and can, should this occur, or there is a reasonable suspicion of it occurring, terminate the Customer Relationship and the Gaming Account immediately and will cooperate with the authorities if there are grounds to do so.
6. OPENING HOURS
The Gaming Service is open to gaming activities during the hours determined by the Operator. The aforesaid also applies to the Operator’s customer service and other office functions.
7. WINNINGS AND PAYMENT OF WINNINGS
Winnings as well as potential repayment of gaming expenses/bets are automatically credited to the Gaming Account of the Gaming Customer. A Gaming Customer can request a transfer from the Gaming Account to a specified bank account, e-wallet or other payment method the Gaming Customer has registered with the Operator, provided that the Operator is able to support the payment method.
Winnings shall be paid to the Gaming Account as soon as possible after the game has ended or the results have been confirmed.
The Operator is not responsible for any damages that could occur as a direct or indirect result of a delay or inability to complete payment of the winnings.
Winnings cannot be exchanged or cashed in for another prize. The Gaming Customer is solely responsible for any taxes and fees which may arise in connection with a win. The Operator is in no way responsible for any consequences of the Gaming Customer’s transfer of winnings or any other action taken in connection with the win.
Gaming Customers requiring information on tax or legal issues are recommended to contact an advisor or the authorities in the country where the Gaming Customer resides.
8. CHAT SERVICES
In connection with some of the provided Games and sometimes in contact with our Helpdesk, the Operator or their subcontractor offers a real-time chat service (hereinafter “Chat Service”). For the Gaming Customers that use the Chat Service the following applies:
The Chat Service may only be used for communicating messages, questions and material that is suitable, appropriate and which complies with the law, good practice, and which also in other regards complies with the purpose of the Gaming Service. What fulfils these criteria is decided solely by the Operator.
The Operator neither endorses nor opposes the opinions of any Gaming Customer, but may take issue with the manner in which an opinion is expressed.
8.2 Content and Conduct
The Gaming Customer acknowledges and agrees to be personally responsible for his/her use of the Chat Service and for all of his/her communication and activity on the Chat Service, including any Content the Gaming Customer contributes.
“Content” in this context means communications, documents, and all other material on the Chat Service. The Operator does not pre-screen the Content available on the Chat Service and the Operator does not assume any responsibility or liability for Content that is provided by Gaming Customers on the Chat Service.
The Operator or their subcontractor reserves the right to remove at any time, and without giving any reason, Content that is objectionable to the Operator or their subcontractor for any reason. The Operator and/or their subcontractor does not assume any liability for any failure to remove or any delay in removing Content.
The Gaming Customer’s conduct should be guided by commonly accepted conduct rules.
Posts, transmits or facilitates distribution of Content that is prohibited or illegal, or Content that is harmful, abusive, racist, or in any other sense can be deemed objectionable. Discrimination is not tolerated;
Promotes or encourages any illegal activity, breach of this Agreement or the gaming rules (cheating);
Harasses, threatens, embarrasses, or does anything else to another Gaming Customer or chat host that is unwanted, or disrupts the flow of chat in the chat room with vulgar or abusive language, technical misuse, use of excessive shouting (all caps), or flooding (posting repetitive text) or similar conduct;
Attempts to get a password, other account information, or other private information from a Gaming Customer. Employees of the Operator will NEVER ask Gaming Customers for Login Credentials or any private information;
Posts messages for any purpose other than personal communication, posts Content that contains a virus or transmits advertising, promotional materials, or makes any commercial use of the Operator’s Chat Service;
Impersonates another person, indicates that they are an employee of or that they represent the Operator or any of the Operator’s affiliates or associated companies;
Other behaviour deemed inappropriate by the Operator, e.g. false security reports.
The Chat Service is a real-time service, which is why the Operator does not endorse, approve or preview any Content that Gaming Customers post on the Chat Service. Gaming Customers are therefore kindly asked to observe the security risks that communication with other Gaming Customers via the Chat Service may entail. Sensitive information such as social security numbers may only be communicated during contacts with the Operator's Helpdesk where the purpose is to identify the Gaming Customer.
Everything a Gaming Customer posts and writes on the Chat Service may be monitored by representatives of the Operator.
If a Gaming Customer violates the Content or conduct terms, the Operator may take action against the Gaming Customer. The Operator may issue a warning due to the violation, or may choose to freeze the Chat Service or immediately terminate the Gaming Customer’s Gaming Account. The Operator is not required to notify the Gaming Customer prior to taking action.
8.5 Illegal Behaviour
The Operator has a zero tolerance policy for illegal behaviour, and should this occur or there is a reasonable suspicion of this occurring, terminate the Customer relationship and the Gaming Account immediately and will cooperate with law enforcement if there are grounds to do so.
9. NO REPRESENTATIONS OR WARRANTIES
The Gaming Customer, not limiting his/her statutory rights, expressly acknowledges and agrees to the following:
A. The Gaming Customer uses the Gaming Service at his or her own risk. The Gaming Service is provided “as is.” The Operator expressly disclaims all express or implied representations or warranties.
B. All gaming activities are undertaken at the Gaming Customer’s own risk
C. Certain delays can occur in the Operator’s system/network. The Operator reserves the right to set the result of each Gaming Event in the Gaming Service. By registering as a Gaming Customer and using the Gaming Service, the Gaming Customer is bound by such decisions.
D. The Operator does not guarantee, amongst other things:
that the Gaming Service will meet the Gaming Customer’s expectations;
that the Gaming Service will be accessible without interruption or in a timely, reliable or fault-free manner;
that the results obtained through use of the Gaming Service will be correct and reliable;
that the quality of the products, services, information or other material purchased or obtained by the Gaming Customer through the Gaming Service will meet the Gaming Customer’s expectations.
E. The Gaming Customer shall be solely responsible for damages to his or her data system or for loss of data arising from downloads of content from the Gaming Service.
F. No guidance or information, written or oral, obtained from the Operator or via the Gaming Service, shall constitute any warranty, which has not specifically been stated in these Terms and Conditions.
10. LIMITATION OF LIABILITY
The Gaming Customer specifically acknowledges and agrees that in no event shall the Operator be liable for any direct or indirect damage, including but not limited to, delay, damages caused by unused opportunity of the Gaming Service, loss of profits, goodwill, licenses of data or other financial loss arising out of:
the use of the Gaming Service or inability to use the Gaming Service;
costs arising from acquiring a replacement of any product or service that is based on any item, data, information or service purchased through the Gaming Service, from any message received through the Gaming Service or any transactions made by means of the Gaming Service;
third party claims against the Gaming Customer;
unlawful access to or modifications of data transmissions; or
any other circumstances related to the Gaming Service.
The Operator exempts itself from any claims for damages relating to the Gaming Service’s access, function, quality, possible errors such as spelling errors, bugs and other factors relating to the Gaming Service to the extent that is permitted by law.
For avoidance of doubt, the Operator is liable for any direct damages or losses caused by the Operator’s negligence or wilful misconduct.
11. FORCE MAJEURE
The Operator shall not be liable for any damages whatsoever arising out of force majeure or other similar circumstances directly or indirectly affecting the Operator and unreasonably complicating the Operator’s activities (force majeure). Examples of force majeure events are real or potential labour disputes, governmental actions, war or threat of war, sabotage, civil unrest, demonstrations, fire, storm, flooding, explosion, earthquake, provisions or limitations of materials or resources, inability to obtain the relevant authorisation, accident and defect in electricity or telecommunication network.
Force majeure or another event beyond the Operator’s control hindering, delaying or complicating the maintenance of the Gaming Service entitles the Operator to suspend or limit the Gaming Service until further notice.
12. AMENDMENTS TO THE GAMING SERVICE, GAMING RULES OR AGREEMENT TERMS
The Operator reserves the right to make amendments to the Gaming Service as well as, when necessary, to amend the gaming rules without prior notice to the Gaming Customer. Information on any amendment shall be given in the Gaming Service.
The Operator reserves the right to amend the terms of this Agreement at any time for legal, technical or commercial reasons. Amendments may also occur due to the Operator’s changed routines or from a responsible gaming perspective as well as for security reasons.
If the terms in this Agreement are amended and the amendment is not insignificant, the Gaming Customers will be informed and/or asked to approve the updated terms before the amendments become binding upon the Gaming Customer.
Should the Gaming Customer not approve the new terms of the Agreement, the Gaming Customer may terminate the customer relationship with immediate effect as set out in Section 13 down below.
13. GAMING CUSTOMER’S RIGHT TO END THE CUSTOMER RELATIONSHIP
The Gaming Customer may end the customer relationship with the Operator by serving a written notice of termination of the Agreement. Before terminating the customer relationship, the Operator shall wait until any open investigations have been closed. Upon termination of the customer relationship the Operator, where there are funds in the Gaming Account that the Gaming Customer is entitled to, shall at the request of the Gaming Customer, transfer the funds to the bank account, e-wallet or other payment method the Gaming Customer has registered with the Operator, provided the Operator can support the payment method. If the Gaming Customer does not contact the Operator within three (3) years of the expiration of the customer relationship, the Gaming Customer’s entitlement to the funds remaining in the Gaming Account will lapse.
14. THE OPERATOR’S RIGHT TO IMPOSE RESTRICTIONS ON THE GAMING ACCOUNT, LOCK THE GAMING ACCOUNT OR END THE CUSTOMER RELATIONSHIP
The Operator retains the right to impose restrictions on the gaming account, lock the gaming account and/or terminate the customer relationship immediately and without any prior notice or giving any reason to the Gaming Customer in the following situations, or if the Operator deems it otherwise necessary:
The Gaming Customer has breached the Agreement or gaming rules;
The Gaming Customer has, according to the Operator, unsuitable or forbidden equipment in relation to use of the Gaming Service;
There is not sufficient balance in the Gaming Account for charging the agreed service fees;
The Operator has reason to question the Gaming Customer’s right to use the Gaming Account;
The Operator has reason to suspect a crime, misuse, fraud, or attempt of such in relation to use of the Gaming Service;
The Gaming Customer has reached its own set or the Operator’s mandatory loss limits applicable at any given time;
No login has been registered for the Gaming Account for a period of 23 months;
The Operator is forced to do so pursuant to legislation or ruling of authority; and/or
The Operator considers it to be necessary, for example, for safety reasons, from responsible gaming perspective or in consideration of the Operator’s reputation.
The Operator reserves the right to remove any open bets in connection of closing a gaming account according to the above causes.
Where appropriate, the Operator may notify the Gaming Customer that the Customer relationship has been terminated.
Restrictions can occur in relation to the entire Gaming Service, or be limited to certain games or services provided.
The Operator reserves the right for any of the above causes, or if the operator finds it otherwise justified, to deny the opening of an account to any person and/or set a lower deposit and/or loss limit than specified by the Gaming Customer.
The above causes may also lead to the Gaming Customer being denied to open another Gaming Account within the PAF Group and any other Gaming Accounts that the Gaming Customer may have within the PAF Group to be restricted or locked.
The Operator also reserves the right to apply the mandatory loss limits jointly to any other Gaming Accounts that the Gaming Customer may have within the PAF Group.
The Operator retains the right to retain funds in the Gaming Account and/or reclaim funds that have been acquired through cheating or other breaches of the gaming rules or the Terms and Conditions of this Agreement, criminal conduct, manipulation of the Gaming Service or any other inappropriate manner including attempts at such conduct or suspicion thereof.
After the customer relationship with the Gaming Customer has been terminated, the Operator shall charge any outstanding charges and administration fees to the Gaming Account. Where there are funds in the Gaming Account that the Gaming Customer is entitled to, shall at the request of the Gaming Customer, transfer the funds to the bank account, e-wallet or other payment method the Gaming Customer has registered with the Operator, provided the Operator can support the payment method. The Operator reserves the right to request that the Gaming Customer verifies their identity and/or take other necessary actions.
If the Gaming Customer does not contact the Operator within three (3) years of the expiration of the customer relationship, the Gaming Customer’s entitlement to the funds remaining in the Gaming Account will lapse.
Funds gained from invalid gaming or any other breach of the Agreement will not be paid out as the Gaming Customer has lost their entitlement to these (see section 3.5).
A Gaming Customer whose Gaming Account has been locked, or whose Customer Relationship has been ended on the basis of the reasons given above, or if the Operator otherwise finds it necessary, will not be entitled to participate in the Operator’s physical gaming tournaments, or any of the Operator’s other events.
15. INTELLECTUAL PROPERTY RIGHTS
The content of the Operator’s Gaming Service is protected by Finnish and international copyright acts and treaties. All reproduction or distribution of any material on the Operator’s Gaming Service, including but not limited to text, illustrations, photographs, movies, music and computer programmes is strictly prohibited, unless explicitly stated otherwise. The Operator reserves any and all rights not expressly granted herein.
The Operator’s trade name and logotype and all related trademarks, product and/or service names and slogans used for the Gaming Service are the property of the Operator and may not be used in any way without the prior written approval of the Operator. The Gaming Customer’s use of the Gaming Service shall not be construed as granting any licence or right to use any trademarks or names appearing on the Operator’s website or in connection with the Gaming Service without the prior written consent of the Operator or proper third party.
16. TERM OF THE AGREEMENT
This Agreement is valid until further notice.
17. APPLICABLE LAW AND JURISDICTION
The laws of Sweden shall govern this Agreement. Any hereto related dispute shall be settled by one of Stockholm’s County District Courts as the court of first instance.
18. ALTERNATIVE DISPUTE RESOLUTION
The Operator strives to solve customer complaints in an appropriate and responsible manner.
If the Gaming Customer is not satisfied with the Operator's resolution of the complaint, the Gaming Customer can contact the General Complaints Board (Allmänna reklamationsnämnden – ARN)
Address: Box 174, 101 23 Stockholm
Tel: 08-508 860 00
The gaming customer may also raise the complaint at the EU's online dispute resolution platform, European Online Dispute Resolution (ODR)